exchange & returns

Hey, listen up! We've got a little rule here: no returns if you suddenly change your mind. We're all about keeping things clean and fresh, you know?

But don't sweat it! We're totally cool with exchanges and returns if there's something funky going on with your product or if we accidentally sent you the wrong thing. We take quality super seriously, so we make sure every item goes through some intense quality control before it's on its way to you. But hey, we're not perfect, and if you happen to receive a defective product or maybe the wrong shade (whoopsie-daisy!), just give us a shout within 3 working days of getting it, and we'll sort you out with an exchange.

Now, here's the deal. We can't do any returns or refunds for messed-up packaging. It's all about what's inside that counts, you know?

But, if your package takes a beating during its wild journey to you, don't worry! Just shoot us an email at info@invisanips.co.uk with your order number and some clear pics of the damaged goods within 24 hours of receiving them. Our delivery pals have some rules, and they want us to report any damages within that time frame to make things right for you.

When it comes to refunds, if they apply to your situation, we'll send them back through the same payment method you used in the first place. Gotta keep things simple and hassle-free!

So, if anything's not quite right, don't hesitate to give us a shout. We're here to make sure you're all smiles and happy vibes!